Refund policy
Last updated: October 2, 2026
We want you to be happy with your purchase from Tudor Lane Goods. If you are not completely satisfied, we are here to help.
30-day returns
You may return most items within 30 days of delivery for a refund. To be eligible, items must be unused, in the same condition you received them and in their original packaging, with proof of purchase.
How to start a return
- Email contact@infopocket.shop with your order number and the reason for the return.
- Our team will reply within 1 business day with return instructions and the return address.
- Ship the item back with a trackable shipping method.
Please do not send items back before contacting us — returns sent without authorization may not be processed.
Refunds
Once your return is received and inspected, we will email you to confirm whether it is approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may need a few additional days to post the credit.
Damaged, defective or incorrect items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos of the item and packaging, and we will send a replacement or issue a full refund — including shipping — at no cost to you.
Exceptions
For hygiene reasons, socks that have been worn or washed cannot be returned unless they arrived damaged or defective; unopened socks in their original packaging can be returned within 30 days. Luggage must be returned unused, without travel tags or scuffs, and with all original tags and packaging. Gift cards and items marked final sale are not returnable.
Return shipping
Return shipping costs are the customer's responsibility unless the return is due to our error (damaged, defective or incorrect item). Original shipping charges are non-refundable.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.
Late or missing refunds
If you have not received a refund after 10 business days, first check with your bank or card issuer, then contact us at contact@infopocket.shop.
Contact
Tudor Lane Goods · 1524 Tudor Ct, Modesto, CA 95358, United States
Email: contact@infopocket.shop · Phone: (209) 599-6242
Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)
Store address
Tudor Lane Goods
Store address: 1524 Tudor Ct, Modesto California 95358, United States
Email: contact@infopocket.shop · Phone: (209) 599-6242
Customer care hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)